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Refund

Airtickets24 - Refund
Comprei uma passagem ida e volta no dia 27/12/2020 porém no dia do embarque fui diagnosticado com COVID. Desde de então tô tendo problemas para receber meu reembolso, nada foi proposto e nada do meu dinheiro. Estou totalmente insatisfeito e não recomendo para ninguém

User's recommendation: Nenhuma.

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ID
#3736822 Review #3736822 is a subjective opinion of poster.
New Reviewer

Reimbursement

Airtickets24 - Reimbursement
A lack of consideration with customers because for months I've been trying to solve my problem and no one knows how to report anything. I had a round-trip ticket on 13/27/21 where I was diagnosed with COVID on the day of shipment and so far they have not solved my refund issue.
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ID
#3736356 Review #3736356 is a subjective opinion of poster.
Loss
$650
Preferred solution
Full refund

Refund since last year

i have requested a refund since sept.2019 but until now no refund nor reply to my emails to them.
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1 comment
#2023136

I am waiting for refund from february 2021 ...no answer at all...now their email it is invalid...possible they are TRICKers...I still hope to see my money back...

ID
#2169092 Review #2169092 is a subjective opinion of poster.
Location
Bronnoysund, Nordland Fylke

Travel Agent and Airline Doge Responsibility by Blaming Each Other

I purchased airline tickets for Seoul to Vancouver two weeks ago through the Internet website airtickets24.com. I was informed by the airline, All Nippon Airways, during the registration process that there was a spelling mistake in my son's name. Two letters were transposed. The airline immediately informed me that I had to call the travel agent and inform them of the mistake. I promptly called airtickets24.com to inform them of the error and I also contacted them through their email system. I then called the agent again to confirm that they indeed did receive my email and were aware of the issue at hand. I asked how long it might take to correct situation and they informed me that the airline had to authorize a correction in spelling and when this occurred they would proceed with the correction and inform me of the cost. However, when I called All Nippon Airways and asked if they did indeed permit minor corrections in name spelling, they informed me that it was the responsibility of the agent to deal with the correction and it had nothing to do with All Nippon Airways. When I called airtickets24.com back to inform them of what the representative at ANA had told (recorded the phone conversation for proof), they promptly denied this and refused to provide me with more information. The situation has now escalated and between all parties and I have been forced to record every phone call. Further, when I call airtickets24.com and request to speak with a manager, I get lied to. I have recorded representatives stating clearly that a manager will call back that day and there is no call. Now what this agency does is wait until the last minute by stating that “customers with only 48 hours until their flight departs get priority.” Essentially the customer is screwed. I have use discount ticket agents many times and have had very positive results. I am well aware that discount agents are cutthroat business. I have had to cancel flights in the past after booking and never complained about the refund policy or how much money was forfeited due to airline policy. However, I believe this position to be different. It’s like buying a new *** and finding that the tag in the inside is incorrect – you take it back and request a new tag – not even a new shirt, the store does an exchange and there is no harm done. But what really surprises me is I have recorded both parties lying and what’s interesting is they still persist to lie even when they are caught.
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ID
#639717 Review #639717 is a subjective opinion of poster.
Location
Seoul, Seoul
Reason of review
Poor customer service

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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